Participant services
Pentegra offers a clear advantage over our competitors: education programs that ensure exceptional levels of participation. Our education and communication programs, along with convenient account access, help meet your participants’ needs.
As your participants encounter major life events, they are faced with decisions that vary in complexity. Pentegra provides lifelong financial solutions by offering a full spectrum of participant education materials customized to address your plan’s unique needs.
Our approach to education appeals to both novice and sophisticated investors with clear, unbiased discussions that relate to investors’ personal circumstances. With 90% to 100% participation rates, our group meetings help your participants achieve their retirement goals.
Our commitment to education doesn’t end with enrollment. Your participants can draw on Pentegra’s vast experience in providing quality education and communication services. Our interactive systems empower participants to effectively manage their accounts by giving them convenient access to detailed account information.
Pentegra can help you implement an education and communication strategy that touches employees throughout the key phases of participation in a retirement program: awareness, enrollment and retirement investment basics, ongoing monitoring and planning, and distribution education.
AWARENESS – TRANSITIONING
During the awareness stage, we focus on clearly communicating the features of the new retirement program and the changes participants will see during the implementation period. Our goal is to:
- Build interest in your retirement program
- Motivate employees to enroll
ENROLLMENT AND INITIAL EDUCATION—PARTICIPATING
Our chief goal during the enrollment stage is to encourage participation by promoting the plan’s benefits and making it easy to join. We accomplish this by:
- Offering on-site enrollment meetings
- Informing participants about the value of joining your program
- Helping participants establish a retirement goal and evaluate their investment options
- Delivering a comprehensive retirement planning guide
- Educating participants on important investment principles
- Sending simplified forms with clear instructions
ONGOING EDUCATION AND COMMUNICATION—INVESTING AND PLANNING
Our ongoing education and communication program uses a variety of channels to help participants understand the financial challenge that retirement represents, and how to best manage their accounts to meet that challenge. We achieve this by:
- Distributing professionally written newsletters
- Sending detailed account statements
- Offering in-depth seminars
- Providing access to account information via Internet and telephone
DISTRIBUTION EDUCATION—CHANGING JOBS OR RETIRING
Participants who want to take a distribution from the plan are given materials that thoroughly explain the pros and cons of the options available to them. To help them understand their options and make the best decision, we offer access to:
- Our toll-free Distribution Education Center
- Licensed specialists trained on your plan’s specific distribution options